Returns & Exchanges

You may return any Kit Heath, VIXI or Unique item (excluding earrings)* that you are not happy with within 28 days of purchase (UK) and 28 days (Overseas). Returns received outside of the above timeframes are accepted at the discretion of Rojers Jewellery.

Due to its personalised nature, memorial or engraved jewellery are non returnable unless the product does not match the order, or the product is faulty. Please contact us and we will sort this out for you as soon as we can. A refund will be offered only if you wish to cancel an order, and the work of incorporating ashes or engraving has not been done by us.

Please contact Rojers Jewellery on 0151 648 5451 or email info@rojersjewellery.co.uk as soon as possible.

Exclusions

Items that we consider to have been worn (including earrings), mistreated or damaged through wear and tear cannot be replaced or credited. Any further returns of items outside the stated terms will be refunded as a credit note at the discretion of Rojers Jewellery.

Items must be returned as received, unworn in their original packaging with the proof of purchase.

We advise that you return all items by tracked and signed for delivery, with proof of posting as we do not accept responsibility for items unless signed for by a Rojers Jewellery staff member.

All returns will be acknowledged by email and processed within 10 working days.

Refunds will be processed back to the method of payment and may take up to 5 days to appear in your account.

Please call us on 0151 648 5451 or email info@rojersjewellery.co.uk if you have any queries that you need to be resolved.

*Rojers Jewellery does not accept the return of earrings unless faulty due to reasons of hygiene and this does not affect your statutory rights.

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Returns & Exchanges

Exclusions

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